Refund policy

RETURN AND REFUND POLICY Effective Date: July 1, 2026 Thank you for shopping at Shoppex Retail. We want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. RETURNS You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be: - Unused and in the same condition that you received it - In the original packaging - Accompanied by proof of purchase (receipt or order confirmation) REFUNDS Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 5–10 business days for the refund to appear on your statement. NON-RETURNABLE ITEMS The following items cannot be returned: - Opened or used fragrance products - Final sale items (marked as such at time of purchase) - Gift cards EXCHANGES We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@shoppexcorp.com. SHIPPING COSTS FOR RETURNS Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. HOW TO INITIATE A RETURN To start a return, please contact us at: Email: support@shoppexcorp.com Website: retail.shoppexcorp.com We will provide you with a return authorization and instructions on how to send your package back to us. CONTACT US If you have any questions about our return policy, please contact us: Email: support@shoppexcorp.com Phone: Available on our website Address: Shoppex Corp, United States